Instead of just giving me a refund of the difference of the price of the two orders, UNIZ asked me to send them the full amount that I had originally paid through Kickstarter, but this time through PayPal. I only wanted the original SLASH printer I paid for through the Kickstarter campaign. It was an even bigger struggle to get UNIZ to understand the mistake they had made (I also lost some access to the Kickstarter campaign). Dealing with UNIZ to get this unfulfilled order cancelled and refunded was worse than having teeth pulled, and by the time they gave me a refund, they refunded and cancelled my Kickstarter pledge instead of the second printer order which I paid more for. By late 2016 I decided that I no longer wanted that second printer. So I paid UNIZ a somewhat discounted price directly through their web site for a second machine (but I still paid more than the Kickstarter price for the second machine).Īfter the official delivery month of December 2016 came and went, I got impatient. Shortly after the Kickstarter campaign ended, I decided that I wanted to have two SLASH printers when they were ready to ship (I originally pledged enough to get one SLASH printer during the campaign). Image source: INITIAL UNIZ CUSTOMER SUPPORT EXPERIENCE During the campaign UNIZ promised that the SLASH would be fast, high-resolution, and that it would be delivered in December of 2016. “In just 4 hours, SLASH … reached the initial goal of $50,000,” and on April 28th, 2016 UNIZ “Successfully raised $571,926 with 552 backers” to bring their 3D printer to life. The little known company now known as UNIZ (which appears to be based in San Diego, California, but is run by the same folks who run their assembly warehouse in China) launched their initial Kickstarter campaign for “SLASH: The Next Level of Affordable Professional 3D Printer” on March 29th, 2016. Plagued by design flaws, poor design decisions, iffy customer support, underdeveloped “features,” and more… somehow the SLASH printers do still seem to work, when they work. There are definitely some pros to owning a UNIZ SLASH, but it is certainly not without its cons.
After spending some more time with this 3D printer, and UNIZ, I still have some mixed feelings which make recommending a SLASH difficult to do.
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